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Frequently asked questions

Useful answers before you contact us.

What can I expect to pay for a breakdown or plumbing issue?＋

The initial call-out is £70, covering the visit and first hour. If parts or more time are required, a clear quote is provided before additional work proceeds.

How can I pay an invoice?＋

Payment can be made by BACS, card or Apple/Google Pay.

Do I need a survey to receive a quote?＋

Most larger jobs require a short no-obligation survey. For some work, clear photographs can help us provide an initial fast quote.

Can you upgrade heating controls or thermostats?＋

Yes. Options include smart controls such as Hive and straightforward programmable controls. The right choice depends on your system and how you use the heating.